Customer Service Representative

Job Summary

Providing exceptional service in a remote environment, the full-time Customer Service Representative will manage inbound calls for child support inquiries, ensuring one-call resolutions and accurate documentation of customer interactions.

Key responsibilities

• Answer inbound calls promptly and provide one-call resolutions by understanding customer concerns
• Maintain up-to-date knowledge of support services through training and accurately document customer requests and complaints
• Utilize proficient computer skills to navigate various programs, including Microsoft 365 and AVAYA phone systems

Required qualifications

• High School diploma or GED
• Minimum of 1 year of Customer Service or Call Center experience
• Basic understanding of call center environments and quality monitoring processes
• Ability to pass a background check
• Capability to sit for long periods of time