Customer Service Representative

Job Summary

Providing exceptional customer support, the full-time Customer Service Representative will handle inbound calls for child support inquiries, ensuring one-call resolutions while working remotely.

Key responsibilities

• Answer inbound calls in a timely manner from blended call queues
• Document requests, status changes, and complaints accurately
• Maintain up-to-date knowledge of support programs through training

Required qualifications

• High School diploma or GED
• 1 year of Customer Service or Call Center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including Microsoft 365 and AVAYA systems
• Ability to pass a background check