Customer Service Representative

Job Summary

Supporting child support customers in a remote environment, the full-time Customer Service Representative will manage inbound calls, provide one-call resolutions, and document customer interactions while ensuring exceptional service delivery.

Key responsibilities

• Answer inbound calls promptly and efficiently through blended call queues
• Provide accurate information and resolve customer concerns through effective questioning
• Document requests, status changes, and grievances accurately to maintain up-to-date support knowledge

Required qualifications

• High School diploma or GED
• 1 year of customer service or call center experience
• Proficient computer skills, including Microsoft 365 and AVAYA phone systems
• Basic understanding of call center environments and quality monitoring processes
• Ability to sit for long periods of time