Customer Service Representative

Job Summary

To resolve billing inquiries and provide support, the full-time remote Customer Service Representative will serve as the primary contact for patients and attorneys, handling incoming calls and communicating effectively about revenue cycle processes.

Key responsibilities

• Handle incoming calls from patients, attorneys, and insurance companies to resolve issues and answer questions
• Communicate revenue cycle outcomes and processes effectively to callers
• Adhere to company policies and procedures while performing other assigned duties

Required qualifications

• High School diploma or GED required; 1 year of related healthcare and/or call center experience preferred
• Knowledge of medical insurance terminology
• Ability to learn quickly and meet production and quality goals
• Familiarity with Customer Service department policies and procedures
• Reliable, team-oriented, and possess excellent interpersonal skills