Customer Service Representative

Job Summary

Providing customer-focused support, the full-time Customer Service Representative will handle inquiries via phone, actively listen to customer concerns, and ensure resolutions while working onsite in Jacksonville, FL.

Key responsibilities

• Serve as the first point of contact for customer inquiries and provide empathetic resolutions
• Apply critical thinking to troubleshoot issues and follow up with customers for satisfaction
• Collaborate with team members to improve service processes and participate in ongoing training

Required qualifications

• 1+ years of customer service experience in retail, call center, or hospitality preferred
• Strong ability to de-escalate and resolve issues professionally
• Problem-solving mindset with adaptability in fast-paced environments
• Integrity and reliability in upholding company values
• Tech-savvy with the ability to navigate multiple systems efficiently