Customer Service Representative

Job Summary

Serving as the first point of contact for customer inquiries, the full-time Customer Service Representative will provide empathetic support and problem-solving solutions while working remotely from Tampa, FL.

Key responsibilities

• Actively listen to customer concerns and provide clear resolutions via phone
• Apply critical thinking to troubleshoot issues and follow up to ensure customer satisfaction
• Collaborate with team members to improve service processes and participate in ongoing training

Required qualifications

• 1+ years of customer service experience in retail, call center, or hospitality
• Strong ability to de-escalate and resolve issues professionally
• Problem-solving mindset with adaptability in fast-paced environments
• Integrity and reliability in upholding company values
• Tech-savvy with the ability to navigate multiple systems efficiently