Customer Service Representative

Job Summary

To support customer satisfaction in a fast-paced environment, the full-time Customer Service Representative will provide empathetic support and problem resolution via phone, ensuring customer inquiries are addressed effectively while working remotely from Tennessee.

Key responsibilities

• Serve as the first point of contact for customer inquiries, providing clear and accurate resolutions
• Apply critical thinking to troubleshoot issues and follow up with customers to ensure satisfaction
• Collaborate with team members to improve service processes and participate in ongoing training

Required qualifications

• 1+ years of customer service experience in retail, call center, or hospitality
• Strong communication skills with the ability to de-escalate and resolve issues professionally
• Problem-solving mindset with the ability to adapt quickly in a fast-paced environment
• Integrity and reliability in providing honest and ethical support
• Tech-savvy with the ability to navigate multiple systems and multitask efficiently