Customer Service Representative

Job Summary

Providing customer-focused support, the full-time and part-time Customer Service Representative will serve as the first point of contact for inquiries, actively listen to customer concerns, and resolve issues while working remotely from Cleveland, OH.

Key responsibilities

• Serve as the first point of contact for customer inquiries via phone and provide empathetic resolutions
• Apply critical thinking to troubleshoot issues and follow up with customers to ensure satisfaction
• Uphold company values by providing honest support and maintaining confidentiality of customer data

Required qualifications

• 1+ years of customer service experience in retail, call center, or hospitality
• Strong communication skills with the ability to de-escalate and resolve issues professionally
• Problem-solving mindset with the ability to adapt quickly in a fast-paced environment
• Integrity and reliability in upholding company values
• Tech-savvy with the ability to navigate multiple systems efficiently