Customer Service Representative

Job Summary

To support customer inquiries, the part-time hourly Customer Service Representative will provide empathetic resolutions, handle escalations, and ensure customer satisfaction while working remotely.

Key responsibilities

• Serve as the first point of contact for customer inquiries via phone, actively listening and providing accurate resolutions
• Apply critical thinking to troubleshoot issues and follow up with customers to ensure complete satisfaction
• Collaborate with team members to improve service processes and participate in ongoing training for skill enhancement

Required qualifications

• 1+ years of customer service experience in retail, call center, or hospitality preferred
• Strong communication skills with the ability to de-escalate and resolve issues professionally
• Problem-solving mindset with the ability to think quickly and adapt
• Integrity and reliability, demonstrating ethical behavior in all interactions
• Comfortable working in a fast-paced environment with performance goals