Customer Service Representative

Job Summary

Providing customer-focused support, the full-time Customer Service Representative will serve as the first point of contact for inquiries, actively listen to concerns, and resolve issues while working onsite in Tulsa, OK.

Key responsibilities

• Serve as the primary contact for customer inquiries via phone, ensuring clear and empathetic resolutions
• Apply critical thinking to troubleshoot issues and follow up with customers to ensure satisfaction
• Collaborate with team members and participate in ongoing training to enhance service processes

Required qualifications

• 1+ years of customer service experience in retail, call center, or hospitality preferred
• Strong ability to de-escalate and resolve issues professionally
• Problem-solving mindset with the ability to adapt quickly in a fast-paced environment
• Integrity and reliability in maintaining ethical support practices
• Tech-savvy with the ability to navigate multiple systems efficiently