Customer Service Representative

Job Summary

Providing essential customer-focused support, the full-time Customer Service Representative will serve as the first point of contact for customer inquiries via phone, actively listen to concerns, and resolve issues with professionalism while working onsite in West Valley City, UT.

Key responsibilities

• Act as the primary contact for customer inquiries, delivering clear and empathetic resolutions
• Utilize critical thinking to troubleshoot issues and follow up to ensure customer satisfaction
• Collaborate with team members to enhance service processes and participate in ongoing training

Required qualifications

• Minimum of 1 year of customer service experience in retail, call center, or hospitality
• Proven ability to de-escalate and resolve issues professionally
• Strong problem-solving mindset with the ability to adapt quickly
• Integrity and reliability in maintaining company values and customer confidentiality
• Comfortable working in a fast-paced environment with performance goals