Customer Service Representative

Job Summary

To support a growing team, the full-time remote Customer Service Representative will answer incoming calls, resolve customer inquiries, and ensure adherence to internal policies and procedures.

Key responsibilities

• Develop and maintain knowledge of internal policies, procedures, and services
• Utilize automated systems for data entry and information retrieval, ensuring timely responses to inquiries
• Serve as a liaison between internal and external partners, investigating and resolving provider issues

Required qualifications

• High School diploma or equivalent
• Minimum of two years of customer service experience or related experience
• Knowledge of medical terminology and the health insurance industry is preferred
• Bilingual Spanish-English is a plus