Customer Service Representative

Job Summary

Passionate about delivering exceptional customer experiences, the full-time Customer Service Representative will assist customers with utility billing questions, account maintenance, and payment inquiries while working remotely.

Key responsibilities

• Answer inbound customer calls, emails, and support tickets to provide timely assistance
• Resolve customer concerns and process payments, forms, and service requests accurately
• Collaborate with internal departments to ensure effective issue resolution and maintain customer records

Required qualifications

• 1-2 years of customer service experience
• Comfortable navigating multiple computer systems and Microsoft Office
• Self-motivated with the ability to work independently in a remote setting
• Commitment to providing exceptional customer service and building positive customer relationships
• Ability to manage multiple priorities in a fast-paced environment