Customer Service Representative

Job Summary

Providing remote customer support, the full-time Customer Service Representative will assist clients by addressing customer concerns, resolving issues, and ensuring a positive experience while working from home within 45 miles of Charleston, WV.

Key responsibilities

• Address customer inquiries and provide effective solutions to their concerns
• Utilize computer systems and software to navigate customer accounts and information
• Maintain a professional and courteous demeanor while interacting with customers

Required qualifications

• High school diploma or GED
• Previous customer service experience is preferred
• Proficiency in Microsoft Office applications, including Word and Excel
• Strong computer navigational skills
• Ability to work in a private home environment with a reliable internet connection