Customer Service Representative

Job Summary

Providing telephonic support, the full-time remote Customer Service Representative will assist clients' employees in navigating healthcare, wellness, and employee incentive programs while addressing complex benefit and claim issues.

Key responsibilities

• Assist clients' employees and their families in understanding and utilizing healthcare services and resources
• Resolve complex benefit and claim issues, escalating as necessary to appropriate teams
• Manage client advocacy cases through multiple interactions with clients, providers, and insurers

Required qualifications

• High School diploma or GED equivalent
• Minimum three years of insurance and/or benefits customer service experience
• Proficient in Microsoft Office Suite and data entry
• Ability to work a flexible 37.5-hour work week in a 24/7 call center environment
• Excellent customer service skills, including proper grammar and clear dictation