Customer Service Representative

Job Summary

Providing exceptional customer service, the full-time hourly Customer Service Representative I will respond to inquiries regarding benefits and membership, coordinating efforts between members, providers, and client representatives while working remotely.

Key responsibilities

• Answer incoming Member and Provider telephone inquiries courteously and respectfully
• Utilize proprietary systems to fulfill customer requests and adhere to service standards
• Coordinate communication between members, providers, and internal teams to ensure a seamless service experience

Required qualifications

• Minimum High School Diploma or GED
• At least 1 year of related experience
• Preferred knowledge and experience in the insurance, health, or vision care industry
• Proficiency in Microsoft Office