Customer Service Representative

Job Summary

Working remotely, the full-time Customer Service Representative will provide technical support to end-users via phone and email, assist with problem resolution, and facilitate sales opportunities while ensuring high customer satisfaction.

Key responsibilities

• Efficiently handle customer technical support inquiries through calls and emails, maintaining professionalism and accuracy
• Contact customers regarding service issues to ensure retention and investigate potential fraud
• Document customer interactions and provide feedback for training and quality improvements

Required qualifications

• 2+ years of experience in a customer technical support inbound call center environment
• Proficiency in Salesforce and experience resolving user-related technical problems over the phone or via email
• Ability to work both independently and collaboratively within a team
• Cross-functional skills in supporting customers via chat and email
• Strong problem-solving skills