Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Customer Service Representative II will respond to patient inquiries, assist with issue resolution, and manage patient account information while collaborating with internal departments.

Key responsibilities

• Respond to patient inquiries via telephone and email in a courteous and professional manner
• Assist patients by identifying concerns and coordinating resolution according to established guidelines
• Collect and accurately enter patient demographic and billing information into internal systems

Required qualifications

• High School Diploma or GED
• 3-5 years of relevant experience required
• Knowledge of medical terminology and medical coding required
• Proficiency in Microsoft Office
• Working knowledge of computers