Customer Service Representative

Job Summary

Proactively assisting clients with account matters, the full-time Customer Service Representative will handle inbound calls, respond to inquiries, and manage account updates in a 100% remote environment.

Key responsibilities

• Provide support for client incoming and outgoing phone calls and emails
• Track metrics and data while identifying and escalating issues
• Perform data entry and daily operations tasks effectively

Required qualifications

• High School Diploma (or GED or High School Equivalence Certificate)
• Type 30-50 words per minute
• Sales experience or ability
• Advanced computer skills, particularly in Excel
• Experience working in a remote environment