Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Customer Service Representative will manage client interactions, coordinate cleaning job bookings, and oversee lead generation efforts while fostering team collaboration and customer satisfaction.

Key responsibilities

• Ensure clients are confirmed for their scheduled cleaning appointments by calling them at least 24 hours in advance
• Communicate with cleaning technicians regarding their daily schedules and respond to all lead generation inquiries promptly
• Develop and send email campaigns to maintain customer engagement and convert one-time cleans to maintenance services

Required qualifications

• Experience managing social media channels, particularly Instagram and Facebook
• Familiarity with tools such as Tawk.to, Canva, and Adobe
• Organizational skills and resourcefulness in managing multiple tasks
• Marketing or branding experience is a plus
• Able to commit to a 40-hour work week