Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Customer Service Representative will assist clients through LiveChat and ticketing systems while ensuring exceptional customer service without performance targets.

Key responsibilities

• Assist clients via LiveChat and tickets, providing technical support and guidance
• Maintain a manageable workload to ensure high-quality customer service
• Continuously improve technical skills to enhance support capabilities

Required qualifications

• Minimum 18 months of experience in the web hosting industry
• Intimate knowledge of cPanel/WHM
• Experience troubleshooting Linux servers and applications (CentOS, CloudLinux)
• Familiarity with standard web hosting services (PHP, MySQL, FTP, DNS, sFTP, SSH, mod_sec)
• Experience with WordPress and other open-source CMSs is preferred