Customer Service Representative

Job Summary

Fluent in English and either French, German, or Turkish, the full-time Customer Service Representative will manage customer queries via email and live chat, ensuring high levels of satisfaction while adhering to service level agreements in a remote setting.

Key responsibilities

• Managing and resolving a high volume of customer queries in a timely manner
• Logging technical issues and providing appropriate solutions to customer complaints
• Identifying upselling opportunities and escalating complex cases to management when necessary

Required qualifications

• At least 1+ years of experience as a Customer Service Representative or equivalent
• Fluency in English and one of the following languages: French, German, or Turkish
• Good typing speed with a minimum of 35 wpm
• Experience using Zendesk is preferred but not mandatory
• Strong interest in digital services and new technologies