Customer Service Representative

Job Summary

Working remotely in a full-time capacity, the Customer Service Representative will manage a high volume of inbound calls, providing information and support to customers, dealers, agents, and repair facilities while ensuring a high standard of service.

Key responsibilities

• Handle a high volume of inbound calls while maintaining strong service levels
• Answer questions about coverage, contracts, and claims from various stakeholders
• Resolve customer issues or route inquiries to the appropriate department as needed

Required qualifications

• High school diploma or equivalent
• Previous customer service experience, preferably in a call center
• Ability to navigate computer systems and maintain accurate documentation
• Strong verbal and written communication skills