Customer Service Representative

Job Summary

Working remotely in various states, the full-time Customer Service Representative will respond to 60-80 incoming calls daily regarding home delivery pharmacy and benefits, while maintaining flexibility to work any 8-hour shift during business hours.

Key responsibilities

• Respond to customer inquiries related to pharmacy services and benefits
• Document required information accurately in computer systems while actively listening to customers
• Occasionally make outbound calls for follow-ups with customers

Required qualifications

• High School Diploma or GED
• Must be 18 years of age or older
• 1+ years of customer service experience
• Familiarity with computer systems and basic knowledge of Microsoft Office
• Ability to attend 3-4 weeks of training with 100% attendance and appear on camera