Customer Service Representative

Job Summary

Serving as the primary point of contact for insurance adjusters and policyholders, the full-time hourly Customer Service Representative will manage temporary housing requests and provide compassionate support to families during challenging times, with a hybrid work arrangement available after a training period.

Key responsibilities:

• Serve as the primary point of contact for insurance adjusters requesting temporary housing services
• Receive and process hotel and temporary housing requests while managing a high volume of communications
• Accurately document claim activity and customer interactions in Salesforce and coordinate with internal departments for timely claim handling

Required qualifications:

• High school diploma or GED
• Minimum 6 months of customer service experience
• Typing speed of 40 WPM or greater
• Proficiency with Microsoft Office applications
• Ability to learn multiple systems quickly