Customer Service Representative

Job Summary

To support a growing Member Care team, the remote Customer Service Representative will handle inbound member inquiries, provide excellent service, and build positive relationships with members to enhance their healthcare experience.

Key responsibilities

• Handle inbound calls and chat inquiries regarding products and services
• Provide timely and positive customer service to members
• Build rapport with members to understand their needs and ensure a memorable experience

Required qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• Bilingual in English and Spanish (preferred)
• Experience in healthcare or insurance (preferred)
• Adaptable and resilient in a fast-paced startup environment
• Detail-oriented problem solver with strong communication skills