Customer Service Representative

Job Summary

To provide exceptional support to healthcare partners and patients, the full-time remote Customer Service Representative will manage a high volume of inquiries, resolve customer concerns, and maintain detailed records in the CRM system.

Key responsibilities

• Handle and resolve customer questions and concerns, averaging 50-60 calls per day
• Provide detailed notes and follow-up information in the CRM during each call
• Research and respond to inquiries using internal systems and escalate as necessary

Required qualifications

• At least 1 year of previous experience in a customer service role
• Proficiency using Microsoft Windows and applications such as Outlook and Word
• Ability to type at least 40 words per minute (WPM)
• Experience in a call center or healthcare environment preferred
• High-speed home internet connection and a private workspace free from distractions