Customer Service Representative

Job Summary

To support a growing Member Care team, the part-time Customer Service Representative will manage inbound calls and chats from members regarding healthcare services, ensuring a positive experience while building rapport and addressing their needs in a remote environment.

Key responsibilities

• Handle inbound calls and chat inquiries related to Sidecar Health's products and services
• Provide excellent customer service in a timely and positive manner
• Build rapport with members to understand their needs and enhance their experience

Required qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• Bilingual in English and Spanish is preferred
• Experience in healthcare or insurance is preferred
• Adaptable and resilient in a fast-paced startup environment
• Detail-oriented problem solver with strong communication skills