Customer Service Representative

Job Summary

Seeking a dedicated Customer Service Representative, the remote position will manage inbound and outbound communications, ensuring exceptional service to members and providers through various platforms while adhering to healthcare regulations.

Key responsibilities

• Engage with providers and members through calls, emails, and chat, addressing inquiries with empathy and accuracy
• Document interactions and feedback in the CRM, sharing insights for process improvement
• Collaborate with team members to maintain a positive work environment and meet established KPIs

Required qualifications

• High school diploma/GED required
• 1-2 years of customer service experience, preferably in healthcare
• Strong organizational and communication skills with attention to detail
• Ability to multitask and navigate multiple systems simultaneously