Customer Service Representative

Job Summary

Thriving in a fast-paced startup environment, the remote Customer Service Representative will provide exceptional support to patients via phone, email, chat, and SMS, ensuring a positive experience while resolving inquiries related to appointments, prescriptions, and billing.

Key responsibilities

• Provide exceptional support to patients through various communication channels
• Resolve patient inquiries and guide them through the telehealth experience with empathy and professionalism
• Document interactions accurately and follow up proactively to ensure issues are fully resolved

Required qualifications

• 2+ years of experience in Customer Service, Patient Support, or Customer Experience
• Experience supporting customers remotely via phone, chat, and email
• Professional-level English communication skills (written and verbal)
• Strong problem-solving skills and ability to remain calm under pressure
• Experience using CRM systems such as HubSpot, Salesforce, or Zendesk