Customer Service Representative

Job Summary

Working remotely as a contractor, the Customer Service Representative will resolve customer issues through various channels, handle complex cases requiring judgment, and maintain high standards of privacy while supporting multiple products and partners.

Key responsibilities:

• Resolve customer issues end to end across phone, email, and webform
• Handle complex cases that require human judgment and reasoning
• Document customer interactions accurately while maintaining HIPAA compliance

Required qualifications:

• 4 or more years in customer support, quality, or a related role
• A 4-year degree, preferably in a science-related field
• Experience in a regulated environment handling sensitive information
• Strong critical thinking skills with a focus on understanding issues deeply
• Ability to manage multiple tasks efficiently while prioritizing effectively