Customer Service Representative

Job Summary

Acting as the first point of contact for patients, the full-time Customer Service Representative will assess needs, triage calls, and enroll new customers while working onsite in Sand Lake, Florida.

Key responsibilities

• Evaluate and prioritize patient calls, providing information about Patient Services initiatives
• Enroll new customers and ensure follow-up for securing services through communication with external entities
• Record activities in the patient database and complete various special projects as required

Required qualifications

• Previous experience in Specialty Pharmacy or Customer Service
• Professional skills in computer use, including Microsoft Office and web-based applications
• Experience in high-pressure, time-sensitive situations involving problem-solving and decision-making
• Strong multitasking and time management abilities
• Dependable with a strong work ethic and ability to implement feedback