Customer Service Representative

Job Summary

Providing expert customer service support, the full-time Customer Service Representative will handle inbound calls, address patient inquiries, and manage appointment scheduling while working remotely from anywhere in the U.S.

Key responsibilities

• Answers inbound phone calls to deliver a high-quality patient experience
• Schedules, reschedules, and cancels patient appointments while verifying demographics and health insurance
• Processes inquiries from patients and medical offices efficiently and accurately

Required qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of experience in a call center or high-volume call environment related to healthcare
• Familiarity with computers and the ability to navigate complex systems
• Flexibility to work any 8-hour shifts between 8:00 AM - 5:30 PM PST