Customer Service Representative

Job Summary

To support a growing team, the full-time Customer Service Representative will provide compassionate assistance to families, healthcare providers, and insurance companies over the phone while managing appointment scheduling and patient registration in a remote environment.

Key responsibilities

• Providing outstanding customer service to families on the Intake queue
• Accurately entering patient registration information and scheduling initial appointments
• Coordinating information between referring physicians, insurance companies, and treatment clinics

Required qualifications

• 1 - 2 years' customer service or related experience
• 1 - 2 years' experience with computer software
• Exceptional communication skills, including phone etiquette
• Ability to work with diverse backgrounds
• Proactive mindset with the ability to absorb new information quickly