Customer Service Representative

Job Summary

Providing customer service in a virtual call center environment, the part-time hourly Customer Service Representative will respond to inquiries from policyholders and providers regarding insurance policies, ensuring accurate information delivery and follow-up.

Key responsibilities

• Respond to telephone inquiries from clients about Medicare Supplement and Life Policies, providing accurate information and assistance
• Research company records to resolve customer inquiries and perform routine transactions
• Maintain a working knowledge of company products and services while complying with privacy regulations

Required qualifications

• High school diploma or GED; six months of related call center experience or training
• Intermediate computer skills with experience in a Windows-based environment
• Ability to type at least 30 words per minute with 95% accuracy
• Experience in customer service, preferably in a call center setting
• Ability to work independently in a remote environment with a reliable internet connection