Customer Service Representative

Job Summary

Providing essential support to members and customers, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and service reviews while working remotely to enhance customer satisfaction and retention.

Key responsibilities:

• Handle member inquiries regarding eligibility, benefits, and billing issues
• Document and respond to all incoming contacts to resolve complex inquiries effectively
• Collaborate with internal departments to obtain necessary information and coordinate service recovery

Required qualifications:

• Minimum two (2) years of customer service experience required
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment
• Minimum typing speed of 30 WPM (typing test must be current within one year)
• Demonstrated analytical skills and ability to think critically