Customer Service Representative

Job Summary

To support a growing customer base, the full-time Customer Service Representative will resolve customer inquiries via chat, email, and phone while providing onboarding and technical assistance in a remote work environment.

Key responsibilities

• Respond to and resolve customer questions through various communication channels
• Assist in onboarding and educating customers throughout their journey
• Act as a customer advocate by addressing unique questions and challenges

Required qualifications

• Excellent communication skills in English
• Passion for working with people and helping them
• Strong interest in developing a career in the IT field
• Readiness to learn quickly and adapt to new challenges
• Ability to work in stable shifts (morning, afternoon, night)