Customer Service Representative

Job Summary

Providing customer-focused support, the full-time and part-time Customer Service Representative will handle inquiries via phone, troubleshoot issues, and ensure customer satisfaction while working remotely from Tampa, FL.

Key responsibilities

• Serve as the first point of contact for customer inquiries and provide empathetic resolutions
• Apply critical thinking to troubleshoot issues and follow up with customers to ensure satisfaction
• Collaborate with team members to enhance service processes and participate in ongoing training

Required qualifications

• 1+ years of customer service experience in retail, call center, or hospitality
• Strong communication skills with the ability to de-escalate and resolve issues
• Problem-solving mindset and adaptability in fast-paced environments
• Integrity and reliability in providing ethical support
• Tech-savvy with the ability to navigate multiple systems efficiently