Customer Service Representative

Job Summary

Providing exceptional customer support, the full-time and part-time Customer Service Representative will serve as the first point of contact for customer inquiries via phone, actively listen to concerns, and resolve issues with professionalism while working onsite in Jacksonville, FL.

Key responsibilities

• Serve as the first point of contact for customer inquiries, providing clear and empathetic resolutions
• Apply critical thinking to troubleshoot issues and follow up to ensure customer satisfaction
• Collaborate with team members to improve service processes and participate in ongoing training

Required qualifications

• 1+ years of customer service experience in retail, call center, or hospitality
• Strong ability to de-escalate and resolve issues professionally
• Problem-solving mindset with the ability to adapt quickly in a fast-paced environment
• Integrity and reliability in upholding company values and customer confidentiality
• Tech-savvy with the ability to navigate multiple systems efficiently