Customer Service Representative

Job Summary

To support customer satisfaction, the full-time and part-time Customer Service Representative will provide assistance to customers via phone, resolving inquiries and issues with empathy and professionalism while working onsite in Fort Worth, TX.

Key responsibilities

• Serve as the first point of contact for customer inquiries, actively listening and providing accurate resolutions
• Apply critical thinking to troubleshoot customer issues and follow up to ensure complete satisfaction
• Collaborate with team members to improve service processes and participate in ongoing training

Required qualifications

• 1+ years of customer service experience in retail, call center, or hospitality
• Ability to de-escalate and resolve issues professionally
• Strong problem-solving mindset and adaptability in a fast-paced environment
• Integrity and reliability in upholding company values
• Tech-savvy with the ability to navigate multiple systems efficiently