Customer Service Representative

Job Summary

Providing customer-focused support, the full-time and part-time Customer Service Representative will handle inquiries via phone, resolve issues empathetically, and ensure customer satisfaction while working onsite in Nashville, TN.

Key responsibilities

• Serve as the first point of contact for customer inquiries, actively listening and providing clear resolutions
• Apply critical thinking to troubleshoot issues and follow up with customers to ensure complete satisfaction
• Collaborate with team members to improve service processes and participate in ongoing training for continuous growth

Required qualifications

• 1+ years of customer service experience in retail, call center, or hospitality preferred
• Strong communication skills with the ability to de-escalate and resolve issues professionally
• Problem-solving mindset and ability to adapt quickly in a fast-paced environment
• Integrity and reliability in providing honest and ethical support
• Tech-savvy with the ability to navigate multiple systems efficiently