Customer Service Representative

Job Summary

Providing exceptional customer support, the full-time and part-time Customer Service Representative will serve as the initial contact for customer inquiries via phone, actively listen to concerns, and resolve issues while working onsite in Orlando, FL.

Key responsibilities:

• Serve as the first point of contact for customer inquiries, providing clear and empathetic resolutions
• Apply critical thinking to troubleshoot issues and follow up with customers to ensure satisfaction
• Collaborate with team members to improve service processes and participate in ongoing training

Required qualifications:

• 1+ years of customer service experience in retail, call center, or hospitality preferred
• Strong communication skills with the ability to de-escalate and resolve issues professionally
• Problem-solving mindset with the ability to think quickly and adapt
• Integrity and reliability in providing honest support
• Comfortable working in a fast-paced environment with performance goals