Customer Service Representative

Job Summary

Providing customer-focused support, the full-time and part-time Customer Service Representative will manage inquiries via phone, resolve issues with empathy, and uphold company values while working remotely from San Antonio, TX.

Key responsibilities

• Serve as the first point of contact for customer inquiries, actively listening and providing accurate resolutions
• Apply critical thinking to troubleshoot customer issues and follow up to ensure satisfaction
• Collaborate with team members to improve service processes and participate in ongoing training

Required qualifications

• 1+ years of customer service experience in retail, call center, or hospitality
• Strong communication skills with the ability to de-escalate issues professionally
• Problem-solving mindset with adaptability in fast-paced environments
• Integrity and reliability in providing ethical support
• Tech-savvy, able to navigate multiple systems efficiently