Customer Service Representative

Job Summary

Providing effective and courteous customer service, the part-time Customer Service Representative will manage patient phone calls, resolve issues efficiently, and document interactions while working remotely Monday through Friday.

Key responsibilities

• Answer patient phone calls and resolve issues in a single call
• Open ARR inquiries and follow up on issues to ensure resolution
• Generate correspondence to address customer disputes and document all interactions

Required qualifications

• High school graduate or equivalent
• Experience in the medical billing field
• Proficiency in Windows 7 or Windows 10 operating systems
• Familiarity with Microsoft Office Suite
• Ability to accurately type and use a 10-key