Customer Service Representative

Job Summary

To support a high-velocity customer service environment, the remote Customer Service Representative will manage inbound and outbound communications, resolving inquiries efficiently to ensure a positive customer experience.

Key responsibilities

• Handle and respond to all customer inquiries with professionalism and care
• Resolve issues on the first call by being proactive and utilizing active listening skills
• Track call-related information for auditing and reporting purposes, and escalate issues when necessary

Required qualifications

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems