Customer Service Representative

Job Summary

Working primarily remote with periodic office visits, the full-time hourly Customer Service Representative will manage incoming calls in a fast-paced call center, build relationships with clients and agents, and process payments and complex service requests.

Key responsibilities

• Support resolution of incoming calls by answering questions and performing necessary research
• Process billing requests, including account changes, payment modifications, and refund requests
• Maintain records of customer interactions and transactions while completing follow-up calls for missing items

Required qualifications

• Minimum of 3 years of experience in Customer Service
• Associate's degree in business or related field
• Experience in the insurance industry or call center environment preferred
• Fluency in Spanish is a plus
• Basic knowledge of Microsoft Word and Excel