Customer Service Representative

Job Summary

To enhance customer satisfaction and retention, the full-time Customer Service Representative will manage member inquiries, provide accurate information, and build collaborative relationships while working remotely.

Key responsibilities:

• Handle a variety of member inquiries related to eligibility, benefits, and billing, ensuring timely and accurate responses
• Document all incoming contacts and evaluate data to determine appropriate actions for resolving complaints and coordinating service recovery
• Promote customer service excellence by adhering to compliance guidelines and organizational philosophies while maintaining confidentiality

Required qualifications:

• Minimum two (2) years of customer service experience required
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment
• Minimum typing speed of 30 WPM, with a current typing test
• Demonstrated analytical and problem-solving skills