Customer Service Representative

Job Summary

Managing large volumes of inbound and outbound calls, the full-time Customer Service Representative will effectively resolve customer issues and inquiries while maintaining high satisfaction levels in a remote role based in Pennsylvania.

Key responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customers' needs, clarify information, and provide solutions or alternatives
• Keep accurate records of all contacts in the company database

Required qualifications:

• 6 months to 1 year of customer service experience, preferably with heavy phone volume and data entry
• Strong computer proficiency with Microsoft Excel, Word, and Outlook
• High School Graduate or General Education Degree (GED)
• Ability to learn quickly and adapt to changing circumstances
• Excellent customer service and people skills