Customer Service Representative

Job Summary

Committed to delivering exceptional service, the fully remote Customer Service Representative will manage inbound and outbound calls from gym members, respond to inquiries, and assist with membership changes while maintaining accurate documentation.

Key responsibilities

• Take inbound and outbound calls from members of client gyms
• Respond to customer questions accurately and timely, following established policies
• Update billing and personal information as per customer requests

Required qualifications

• Must commit to a set schedule with a minimum of 20 hours per week (Monday through Friday)
• 1+ year experience in a call center customer service environment (preferred)
• Basic computer and typing skills
• Positive attitude and excellent communication skills
• Willingness to work 10:30 am - 7 pm Mountain time