Customer Service Representative

Job Summary

To enhance customer satisfaction and retention, the full-time Customer Service Representative will provide accurate and timely support to members and providers, handling inquiries related to eligibility, benefits, and billing while working remotely.

Key responsibilities:

• Manage member inquiries regarding eligibility, benefits, and billing, ensuring accurate documentation and resolution of issues
• Initiate contact with relevant personnel to obtain necessary information and coordinate service recovery as needed
• Promote compliance with organizational policies while delivering exceptional customer service to both internal and external customers

Required qualifications:

• Minimum two (2) years of customer service experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment
• Minimum typing speed of 30 WPM, with a current typing test
• Working knowledge of systems used within the Member Service Contact Centers (MSCC)